Hello! Thank you for considering Nu Beauty Image for your booking.
Our policies are designed to be clear, fair, and consistent for all clients. As a small business, we value commitment, respect, and professionalism. By booking with us, you agree to the following terms. Please refrain from booking if you do not agree with our policies.
Right to Refuse Service
We reserve the right to refuse service to any individual who is not a suitable candidate due to health concerns or conditions outside of our professional scope.
Out-of-Town & Traveling Clients
This policy applies to all clients traveling from out of town, out of state, or visiting Minnesota.
If your trip, event, or plans are canceled, your deposit remains non-refundable. We understand unforeseen situations occur; however, this policy ensures fairness to all clients.
We recommend booking only when you are certain you will be in town.
No Children Policy
We love children; however, for safety reasons, children are not permitted unless they are receiving a service.
Our workspace contains professional tools, sharp instruments, chemicals, and cleaning products. It would be negligent to allow unsupervised children in this environment.
If you arrive with a child who is not scheduled for a service, your appointment will be canceled, and you will be charged the full-service fee.
Deposit Policy
A non-refundable deposit of $100.00 is required to book a service. Any remaining balance is due on the day of your appointment.
The only time a refund will be issued is:
Please note that any refund processed may be subject to a credit card processing fee charged by the payment processor, which is not controlled by Nu Beauty Image.
Gift Certificate Policy
When booking with a gift certificate, the same booking terms apply.
If you or the person receiving the gift certificate already booked an appointment and paid a deposit or prepaid in full, then later receive a gift certificate, you may not request a refund in place of using the gift certificate, as this would be considered redeeming it for cash value.
If there is a remaining balance after applying your gift certificate, you may use it toward future services.
If you already prepaid for a service, your gift certificate must be used at a later date.
Deposit Examples
Making a deposit in office or through our payment link serves as your electronic signature of agreement to these policies. Nu Beauty Image is a small business. We have zero tolerance for booking without commitment to showing up.
Cancellation & Rescheduling Policy
We require a 72-hour (3-day) notice to cancel or reschedule.
Accepted forms of notice:
Notice must be received 72 hours prior to your appointment.
Cancellation and Rescheduling Clarification
If you notify us within the required time frame to cancel or reschedule, your deposit is still non-refundable, but it may be applied as an account credit with Nu Beauty Image.
If you change your mind 10 minutes after you have made the deposit(s) - securing a booking on our schedule, the deposit is not refundable. Once you are booked, that time slot is reserved for you and unavailable to other clients.
Any deposit made but not scheduled within 1 year from the date of purchase will be considered forfeited.
Group / Party Booking Policy
If you book for multiple people and one-party cancels at the last minute: our policy applies to group parties.
Appointment Slot Occupation Policy
If you are already booked and are on our waiting list, then receive an alert for earlier availability, you must contact us to move your original appointment.
If you choose to keep your original appointment and also book the earlier opening, you are occupying two appointment slots. You will be held responsible for both reserved slots under our deposit policy, and deposits will not be refunded.
To avoid disputes, please contact us to change your appointment rather than making a second booking.
Downgrading Appointment Time
Requests to change from a higher-duration service to a lower-duration service will not be permitted unless at least 72 hours’ notice is given.
You have occupied a time slot that could have been reserved by another client. Last-minute reductions in service time limit our ability to fill that opening.
If you booked through a gift certificate for a specific service duration, changing to a lower-duration service is not permitted.
Rescheduling Limit
For single sessions or package sessions, you may reschedule the same appointment up to 3 times, provided each change falls within the rescheduling policy.
If you need to reschedule the same appointment after the 3rd time, it will be considered forfeited. If it is part of a package, that session will be counted as used, and you must move on to booking the next session.
This policy ensures we can prioritize clients who are serious about treatment.
Late Arrival Policy
You are a grown adult, you are responsible for arriving on time.
Your appointment time is reserved specifically for you. Late arrival shortens your service time and may affect the quality of your experience.
Example:
If your appointment starts at 10:00 AM and you arrive at 10:15 AM for a 60-minute service, you will only receive 45 minutes of service and still be charged the full amount. Your appointment starts at 10:00 am the time you reserved.
Please respect your provider’s time and the appointments scheduled after yours.
Package Session Policies Applies to: Facials, Microneedling, Brow Lamination, Eyelash Lift, Head Spa- Scalp-Treatments - If you place a deposit for a package deal but do not pay the package in full at your first appointment, the package discount will not apply. Your visit will instead be treated as a single session purchase.
Unused Session Policy
To maintain results, package sessions should be used consistently.
If a medical condition prevents you from continuing treatment, you must provide a doctor’s note within 6 months. If there is no notice and the package reaches 1 year from purchase, the unused sessions will be forfeited.
Outside Treatment / Double Treatment Policy
If you are receiving a treatment plan with Nu Beauty Image and choose to receive the same or similar services elsewhere, your remaining sessions with us will be forfeited.
For your safety, we do not support double treatments.
Receiving the same invasive or corrective services from multiple providers during an active treatment plan may increase the risk of:
Your safety always comes first.
Semi-Permanent Makeup Policies - Second Session Policy
If your semi-permanent makeup service includes a second session, you must schedule it within 3 months if it is not booked at your first appointment.
Consistent timing is important for proper healing and complete results.
Changing Services at Second Session
If you purchased a semi-permanent makeup service with an included second session but arrive at your second session wanting to change to a different service, a new full service fee will apply, and the unused second session will be forfeited.
Example: If your first session was microblading and you later decide you want ombre shading for the second visit, you will be charged full price for ombre shading.
Third Touch-Up Policy
A third touch-up is only available to:
If your prior work was done by another artist, you will be charged $375.00 for a single corrective session.
You may not book a minor touch-up until you have completed the required initial follow-up session.
After that:
Any return after 4 years is considered a new full service.
Your respect for our policies is a meaningful part of supporting and sustaining our small business.